RETURNS
30 DAYSRequest a return within 30 days of delivery.Support
slamopus
1. Expert Product Assistance
Our dedicated support team is here to guide you in choosing the perfect pickleball paddle tailored to your needs. Whether you’re a beginner or a seasoned player, we’ll help you understand the features of our paddles, including grip, weight, and materials. Reach out for personalized advice, and we’ll ensure you get the best equipment to enhance your game. No question is too small—our goal is to provide the support you need for an exceptional playing experience.
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2. Fast & Easy Returns
We want you to be completely satisfied with your Slamopus purchase. If for any reason your paddle doesn’t meet your expectations, we offer easy returns within 30 days. Our process is hassle-free, and you can send back your paddle without worrying about complicated procedures. Simply contact our support team, and we’ll assist you with the return. Customer satisfaction is our priority, so we strive to make every step of your journey with us as smooth as possible.
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3. Order Tracking & Delivery Support
Once your order is placed, you can count on us to keep you updated every step of the way. We provide real-time tracking information to ensure you know exactly when to expect your Slamopus paddle. If there are any delays or concerns with delivery, our team is available to assist you. We’re committed to providing timely and secure shipping so that your new paddle arrives quickly and safely, ready for your next game.
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4. Warranty & Repairs
At Slamopus, we stand by the quality and durability of our paddles. Should any issues arise with your product, we offer warranty support to ensure it performs as promised. If the paddle requires repairs due to manufacturing defects, we’ll handle it swiftly. Our warranty gives you peace of mind, knowing that we’re here to address any concerns and keep your game going strong. Contact us for any repair inquiries, and we’ll make sure your paddle is good as new.
SUPPORT · CLEAR FROM THE START
PLAY WITH
CONFIDENCE.
Straightforward shipping, returns, and warranty support—so you know what to expect before and after every order.
WARRANTY
4 / 6 MONTHSCore 3 and Apollon 1: 4 months. Core X: 6 months.NON-DEFECTIVE RETURN
CUSTOMER PAIDCustomers purchase and pay for return shipping.OUR RESPONSIBILITY
WE COVER ITWe provide a prepaid label after an approved claim.01
30-DAY RETURN WINDOW
RETURNS
You’re welcome to request a return within 30 days of the date your order is delivered. To help us process your return fairly and efficiently, we accept unused paddles in new, unplayed condition, with no wear, scratches, damage, alteration, or removed components. Please include the original packaging, labels, accessories, and protective cover where supplied.
For bundles and sets, please return every item, accessory, and promotional gift included with the purchase together. We’re unable to process partial bundle returns. Please contact us before returning your order so we can provide the correct return address and help avoid processing delays.
SlamOpus provides complimentary standard shipping on eligible orders. For an approved non-defective return, we refund only the product amount actually paid. For example, a paddle purchased for $169 is refunded at $169 after the return is received and approved.
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WHO PAYS FOR THE RETURN?
RETURN SHIPPING
NON-DEFECTIVE RETURN
If the item is correct and free from defects, customers are responsible for arranging and covering return shipping. Once your request is approved, we’ll provide the Amazon MCF return address, RMA information, and instructions needed to send it back correctly.
DEFECT OR OUR ERROR
If the item arrives damaged, has a verified manufacturing defect, or is not what you ordered, we’re here to make it right. After reviewing and approving the request, SlamOpus will provide a prepaid return label so you won’t need to pay return postage.
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MODEL-SPECIFIC LIMITED COVERAGE
LIMITED WARRANTY
Core 3 and Apollon 1 are covered for four months from the original delivery date. Core X is covered for six months from the original delivery date. Coverage applies to verified defects in materials or workmanship under normal, intended use. Once a claim is approved, we’ll work with you on the most appropriate solution, which may include repair, replacement, store credit, or a refund.
COVERED
- Structural failure caused by a manufacturing defect
- Premature delamination verified by our support team
- Defective handle, edge guard, or end cap
NOT COVERED
- Normal cosmetic wear, scratches, or surface texture wear
- Damage from misuse, impact, heat, water, or improper storage
- Unauthorized modification, repair, incomplete bundles, or products bought from an unauthorized seller
MINOR SURFACE RESIDUE
COSMETIC OR STRUCTURAL?
Due to the thermoforming process, a paddle may occasionally have a small amount of removable adhesive residue near the edge or surface. Minor removable residue is generally cosmetic and does not affect the paddle’s performance or structural integrity. After contacting SlamOpus for confirmation, it may be gently removed with a pickleball paddle cleaning eraser. To protect the paddle, please avoid solvents, sharp tools, or abrasive household cleaners.
If you notice excessive or non-removable residue, edge separation, delamination, cracking, raised surfaces, or anything that affects play or structural integrity, please contact us. We’ll review it as a potential manufacturing defect and help determine the appropriate solution.
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WE’RE HERE TO HELP
START A REQUEST
Email contact@slamopus.com with your order number, the paddle model, a short description of the issue, and clear photos or video. For surface residue or a cosmetic concern, contact us and photograph the original condition before attempting to clean the paddle. Our team will review the request and provide the next steps.
CONTACT SUPPORT →This draft is written for customer clarity and should be reviewed against the markets where SlamOpus sells. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.